Enjoy the device, follow the instructions.

Beautybox.ee hygiene and return rules

These rules supplement the rental terms. A beauty device may come into contact with skin or the body, but the manufacturer's safety and cleaning instructions for the particular device always take priority. If instructions are missing or unclear, do not use or clean the device until Beautybox.ee provides guidance.

The service is provided by Rentbox Eesti OÜ (registry code 17268244). Contact hello@beautybox.ee or +372 5365 0007 with questions about use, hygiene or return. These rules cover Beautybox.ee beauty devices and the set specified in the booking.

1. Documented hygiene and maintenance status

Beautybox.ee administration records the latest known hygiene and maintenance status of a device. “Cleaned” means that cleaning has been documented, “disinfected” means that disinfection has been documented, and “checked” means that a condition check has been documented. Where there is no separate action record or the status is unknown, Beautybox.ee does not confirm that the action was performed. Being bookable alone does not mean medical sterility.

A device with a documented maintenance requirement is not handed over to a customer. A consumable or personal-contact tip is new or replaced only where this is confirmed in the description or set of the particular product or at handover.

2. Check before use

Before switching on, inspect the device, cable, tips and set. Do not use the device if it is visibly damaged, wet, dirty, has an unusual odour, has items missing or otherwise raises a safety concern. Where possible, take a photograph before use and contact hello@beautybox.ee or +372 5365 0007.

Use clean and dry hands. Clean or disinfect user-serviceable contact surfaces only where and with a product permitted by the manufacturer or by Beautybox.ee's instructions for that device. Do not use the device on injured or inflamed skin or contrary to the manufacturer's contraindications. Seek advice from a healthcare professional if you have a health question.

Follow the manual for the particular model handed over. Settings, exposure times and cleaning products for one LED, IPL, heating or other beauty device do not automatically suit another. A product category or general website description does not replace the model-specific manual. Do not assume that a rented device is suitable for your health condition; if in doubt, leave it unused and seek appropriate advice.

3. During use

Use the device only for its intended purpose and within your own booking. Do not share it with another person unless Beautybox.ee has expressly permitted this for the particular device and described the required hygiene procedure. Keep cream, oil, water and other substances out of the device unless the manufacturer's instructions require or permit them.

Stop using the device immediately if it becomes unusually hot, causes an unexpected reaction, is damaged or stops working properly. Disconnect it safely from power where possible and report the issue. Do not open or repair it yourself.

4. Cleaning before return

Switch the device off, unplug it and allow it to cool where necessary. Remove ordinary visible dirt, hair and permitted cosmetic residue with a soft dry cloth or a lightly damp cloth where the instructions allow it.

Do not immerse the device in water, rinse electrical components or use an abrasive product, aggressive solvent or alcohol unless the specific instructions permit it. Do not attempt home sterilisation or dismantle the device. Dry permitted removable parts and return all accessories, cables and packaging parts with the set.

5. Recording the return

In the return flow, the customer confirms the actual contents of the set, whether the device works and any visible damage, and adds a comment where needed. If evidence upload is enabled in that flow, a photograph is required when reporting damage, a missing item or a fault; up to four photographs may be uploaded. A photograph may not be required or taken for an ordinary return without an issue.

A photograph should show only the device and relevant detail. Do not capture people, identity documents, access codes or unnecessary parts of a home. Do not include health data unless strictly necessary to resolve the incident.

The lessor reviews the return and may add condition evidence where needed. The inspection status and the existence of a photograph are separate: an inspection is treated as performed only where the status has been documented.

6. Exceptional cleaning, damage and objections

Ordinary use and cleaning in accordance with the instructions does not incur an extra fee imposed after return; a separately disclosed cleaning fee agreed before booking forms part of the booking price. If, because of the customer's actions, the device requires substantially more cleaning than usual, a replacement part or a repair, Rentbox Eesti OÜ may claim only a reasonable and documented cost under the rental terms. The customer is sent the basis and amount of the claim and may submit an objection and their own evidence to hello@beautybox.ee.

New bookings have no deposit. A return photograph, inspection status or acceptance of these rules does not itself authorise a new charge to the card. The rental terms explain separate payments and settlement of deposits on earlier bookings. Ordinary wear and defects that existed before handover are not damage caused by the customer.

7. Safety or hygiene incident

If you suspect contamination, an infection risk, a device fault or a health reaction, stop using the device, keep it separate from other items and notify Beautybox.ee at the first opportunity. Do not attempt to treat the device with chemicals yourself. Rentbox Eesti OÜ may remove the device from use for inspection and mark it as requiring maintenance. Seek appropriate healthcare immediately in a health emergency.

8. Retention of evidence

Ordinary return photographs are generally retained for up to 180 days after the inspection was last updated. Evidence in an active damage review or dispute may be retained for up to 730 days. Further information, rights and exceptions are set out in the privacy policy applicable to the booking.