Contact
Get in touch.
Questions, feedback or an issue? Email us and we will respond as soon as possible on a business day.
Response time
Business days
We respond as soon as possible
Location
In the confirmed booking
The exact handover place is shown after confirmation
Write to us
Send a message
The web form is temporarily closed until the English privacy policy is published. You can send an urgent question by email.
The contact form is temporarily closed
We do not collect personal data through this form until the English privacy policy is published.
Email us directlyThe link opens your email app; no data is submitted through this website form.
Common questions
Quick answers
If the answer is not here, send us a message.
The handover instruction does not work — what should I do?+
Email the address published on the contact page with the booking number and the step that failed.
How quickly is the deposit released?+
Usually 1–3 business days after return inspection.
How do I extend a rental?+
Contact us before the rental ends. Availability depends on the next booking.
I received a faulty device — what should I do?+
Stop using it, take photos and email us with the booking number.
Not tried Beautybox yet?
You can browse devices and their actual availability in the catalogue; rentals open after the required approvals are published.
Browse devices